July 2016

Printer & Instrumentation VLANs Available

Do you have a network printer that doesn't need access to the (off campus) Internet,  some networked instrumentation,  a desktop being used as an instrument controller, or a desktop whose operating system is no longer supported or cannot be upgraded?

The College of Natural Sciences Office of Information Technology and ITS Networking have created private, campus-only networks for printers and network instruments that do not need internet access or that are vulnerable to exploitation over the Internet.

Devices on these private networks can still be reached from on-

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How to Get and Use a Personal Digital Certificate

Digital certificates are commonly used for signing and/or encrypting e-mail messages and for electronically signing documents. UT provides digital certificates free of charge to UT faculty and staff members via the web page at  https://certificates.security.utexas.edu/.

Comprehensive documentation about these digital certificates can be found on the UT wiki at https://wikis.utexas.edu/display/digitalcertificates/

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Campus Launches ServiceNow Cloud-based Help Desk System

ServiceNow is the new University-wide help desk ticketing solution, which will start to replace the current Footprints Incident Tracking System on July 19th, 2016.  This change is a part of the University's overall "Administrative Systems Modernization Program" (ASMP).

The goal of moving to ServiceNow is to facilitate high-quality service delivery across campus units via a centralized help and ticketing system using streamlined processes, easy-to-find goods and services, and University-wide metrics, reporting

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Fourth of July Holiday

In observance of the 4th of July holiday, UT offices including the CNS Office of Information Technology will be closed on Monday, July 4th, 2016.

As always, if you need help over the holiday weekend, please submit a help desk ticket at https://www.cns.utexas.edu/help/ , and someone will get back to you as soon as possible after we return to work on Tuesday, July 5th.

We hope you have a happy 4th of July Holiday.