ServiceNow Help Desk Software Upgrade

ServiceNow is the University-wide cloud-based help desk ticketing solution, which was first released on July 19th, 2016.  Over the weekend, the University upgraded it to the latest general release version.  As a result of the upgrade over the weekend, there was some delay in processing tickets submitted or modified over the weekend.  While there will be some visible changes to the ServiceNow web interface, most of the core functionality has not changed significantly and should operate much like the previous version.

You should continue to use the same e-mail address (help@cns.utexas.edu) and web form (https://cns.utexas.edu/help/) to request help.

Written by Eric Rostetter, Senior System Administrator
Questions or comments? The best and easiest way to contact us is via the CNS Help Desk form.

See also: General